Who is CMI?
Software developer of custom applications for use by public safety agencies.
We have designed, written, tested, installed, and supported PC based applications in more than 200 agencies in twelve states. Through the years the CMI Suite of Products has grown and transitioned from DOS based software to fully featured Windows Applications. Our team is now developing an updated major release version to provide a newer user experience with updated technology using newer software standards.
Products and Services:
Our applications are PC based and will run under Windows Operating Systems.
How does CMI suggest handling data back-up and recovery?
Agencies normally perform routine data back-ups and recoveries. Emergency recoveries are coordinated with the customer when needed. Consulting services can be provided to assist in database mirroring, offsite archiving and cold storage.
Does CMI offer a Mobile Data Terminal Solution?
JusticeConnect is our software solution to provide secure CJIS compliant communication and access to your CAD/ and RMS records. Provided as an iOS, Android and Web-based App for the highest level of flexibility and access.
How does CMI handle software fixes, upgrades, and what are the costs?
CMI provides clients with software fixes as necessary to maintain the functionality of the installed software. Certain new features are offered as upgrades made available for purchase as developed. Customers with ASSURANCE level annual maintenance contracts receive upgrades to installed software without cost. Customers with BASIC level annual maintenance contracts will be required to purchase major software version updates when released. Contact us to learn more about our licensing models.
What costs are associated with ongoing maintenance?
An active Licensing and Support Agreement is required for all customers that use the CMI Suite of products. Out of scope support services are available on a per need basis caused by changes to customer hardware or operating systems used in conjunction with our software applications. These services are offered on a per-project or per-hour basis at rates defined within each customers license agreement.