CMI is committed to supporting our clients. Clients can rely upon timely technical support for both technical and functional questions regarding our products. Support is available via MS Terminal Services, telephone, fax, on-line through FAQ
. On-site technical support is also available. Most requests for support are resolved the same day, those still remaining unresolved are handled on a priority basis by the next morning.
Periodic software fixes are released in electronic media. Fixes are required due to application enhancements or changes in a client's underlying technical infrastructure (i.e. hardware, software, or operating system). Periodic fixes are coordinated with the client and performed at a time that will cause minimal disruption to the client's operations.
On Line Support
Server and workstation support is available on a real-time basis using our remote support tool “TeamViewer”. We are able to “shadow” the local client by phone remotely using this tool to trouble-shoot on their screen any issues. This on-line remote support is unequalled in the industry.
Support is offered on a per incident or contract basis. Purchasing an annual maintenance contract also includes a 30% discount for on-site services requested by a client, price breaks for new applications, and product updates at no additional cost as they become available. Regardless of payment choice, you will get the same level of great service from CMI.
User groups are yet another opportunity for clients to receive technical assistance and exchange information on a broad range of topics related to information technologies. The user groups are informal in nature and serve as a forum for individuals to discuss operational and procedural issues. Meetings are conducted electronically using ‘GoToMeeting’ remote software. CMI actively participates and encourages such meetings. Supervisors are notified by e-mail and are invited to join these scheduled meetings. Currently, there are user groups in Oregon, Washington, Wyoming, and South Dakota. Individuals located outside these states are encouraged to participate. Membership in any of these user groups is optional and involves no formal commitment to join. Interested parties wanting more information on a user group in their area should contact their local representative.
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Customers nationwide use our software. View a list of our customers.