SQL CAD: Computer-Assisted Dispatch

The purpose of CMI Dispatch is to give dispatchers and operators the ability to use a graphic-based, PC-based application which is:
  • Capable of mapping whereby dispatchers are able to type in an address to find useful information such as roadways, natural obstructions, hazards, public utilities, etc.
  • Designed to be used by a single agency, or for central dispatching and initial data input to record management systems involving multiple agencies.
  • Features are built in to make dispatchers performance more effective and to do it easily in a minimum amount of time. Officer or Dispatcher initiated calls can quickly (one key stroke) be added to the CAD screen. A separate Call Taker screen is provided to take regular incoming calls.
  • CAD information can be sent to either a Log file or passed directly into the Central Data Entry area of an attached SuprCLEM records management system.
  • Complete call histories are maintained along with dispatcher narratives. Automatic time stamping is provided to the second.
  • Automatic warnings are flashed to dispatches at preset times to remind them to check on the welfare of an officer that has not checked in within a prescribed period of time.
  • In addition to the main CAD screen, all the features and capabilities of the full SuprCLEM system can be made available to dispatchers with just a click of the mouse. The Master Name, Warrant, and Emergency Locator information are all readily available and maintained by the SuprCLEM system.
  • Function keys, Alt key combinations, mouse clicks, and mouse click-and-drag features allow users to perform system operations in a familiar Windows-style way.
  • Click and Drag features are utilized where appropriate. Grids are mouse responsive to click and drag operations to save dispatchers time and effort. Available units can be assigned by clicking and dragging. Calls are automatically moved from Waiting to Active status, when a unit is either typed in or dragged and dropped from the available units area.
  • Time stamping is accomplished by double clicking the desired time field. Time fields auto format and auto error check. The colon is maintained automatically if the user doesn't enter it.
  • Date fields auto format and also auto error check. The user doesn't have to enter dashes, slashes or century digits. Dates are maintained with four digit years to provide Y2K compliance.
  • Officers going off shift can be dragged and dropped to remove them from active status, their log in and log out times are automatically recorded.
  • Wrecker dispatching is accomplished on a rotational basis. Available wreckers are listed in rotational order and viewed in categories according to their coverage area or the type services they offer. A complete record of all wrecker activity is maintained, including when a wrecker was called and didn't, or wasn't able, to respond.
  • Dispatching of wreckers on a rotational basis is an important feature for any dispatching system. The wrecker application keeps track of all instances where a wrecker was dispatched to a location. A recommendation is provided for the next wrecker in line for rotation based on the date and time that wrecker was last called.
  • All wreckers can be made eligible or just a certain group. Categorizing wreckers into groups allows a department to dispatch wreckers for different city departments, different geographic areas within a city, or to dispatch wreckers that meet certain criteria (for example, are capable of handling large trucks).
  • Information concerning the complete wrecker dispatch is captured on half of a screen. The other half provides an area to manage information specific to each of the wrecker companies. A specific wrecker can be recorded as dispatch to a location by the click of a single button.
  • Reports are available to document the activity of individual wrecker companies, and also all wrecker activity for a specified period of time.
  • A specialized screen is provided to record all information necessary when a Call-for-Service request is received by a dispatcher. It can be accessed by a hot key from the main Status Board screen.
  • As little or as much narrative information can be added to properly document any incident at the Call-for-Service screen. Remark entries made while at the Status Board also post to the narrative.
  • Multiple persons, property, and vehicles can be entered, or just very basic information at the Calls-for-Service screen. Information is then displayed appropriately on the full CAD Status Board. A dispatcher can easily go back and forth between forms to add additional information as it is received.
  • All CAD terminals can be used for either Call Taking or Status Board Tracking without reconfiguring any terminal settings.
  • Dispatcher ID numbers are automatically entered. CAD Call numbers are automatically assigned.
  • CAD data is automatically forwarded to CAD history files, and if desired, can be posted and made available in the Central Data Entry area within the main SuprCLEM system. This feature is also available to multiple agencies operating from a central dispatch system.
  • Hazardous material references including special handling instructions and recommended isolation distances is available to dispatchers and records management system users . Its intended as a quick handy reference by dispatchers and should not be used as a sole source of information. Information provided is basically the same information that is in the U.S. Department of Transportation's Emergency response Guidebook. CMI assumes no responsibility for its use.

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