I'm interested in CMI's software, but do not want to lose my existing data?
Products and Services:
Data conversion is an optional service offered by CMI. Our applications can read data from most other ODBC databases. The preferred format for your data is text comma delimited. This is the industry standard format for ODBC databases. Data stored in other proprietary format may not be convertible. Normally, the charge for the data conversion ranges between $1,000 to $7,500. The price is based upon your data’s native format, its condition, and the number of records.
Does CMI offer a Mobile Data Terminal Solution?
JusticeLite is currently the mobile MDT application running in the cars. To view this capability run the Training videos on this site "JusticeLite Mobile1" and "JusticeLite Mobile 2". Additionally, a web-based software application with the ability to utilize data from mobile terminals on a real time basis is currently under development. See 'Justice Web' link at the Home page.
How does CMI handle requests for technical support?
Server and workstation support is available on a real-time basis using our remote support tool "TeamViewer". We are able to "shadow" the local client by phone remotely using this tool to trouble-shoot on their screen any issues. This on-line remote support is unequalled in the industry.
How does CMI handle software fixes, upgrades, and what are the costs?
CMI provides clients with software fixes as necessary to maintain the functionality of their installed software. Upgrades are also made available for purchase as developed. Clients with current annual maintenance contracts receive upgrades to their installed software without further cost. Software that becomes technologically obsolete (i.e. DOS based applications) are not supported, nor are there any further fixes or upgrades.